Short case with no quote for Citizens Advice Milena* lives in a studio flat with her two young children. Not only is the accommodation too small for her needs, it’s so damp that the entire family have asthma. Desperate to find better accommodation, Milena made requests to her Housing Association…

Short case with no quote for Citizens Advice When Mark* left his job to care for his terminally ill wife, a whole new set of problems began. With diabetes, arthritis and mental health problems of his own, Mark struggled to cope with the emotional and financial pressures of caring. Mark’s…

Case Study: ‘Jerry’ Copy written for Citizens Advice — Universal Credit: Help to Claim “If I’d called Citizens Advice two years ago, I wouldn’t have lost all my savings,” says Jerry.* Jerry spent his life on the railways as an engineer. It was a job he loved but just a couple of years…

Copy written for Citizens Advice — Universal Credit: Help to Claim “If I’d called Citizens Advice two years ago, I wouldn’t have lost all my savings,” says Jerry.* Jerry spent his life on the railways as an engineer. It was a job he loved but just a couple of years…

Copy written for Citizens Advice — Universal Credit: Help to Claim “I tried to work it out myself but I it all got too complicated and I needed some advice,” says Elaine.* Elaine is a single mum, when her hairdressing company failed during the pandemic, she was uncertain how to…

Copy written for Citizens Advice — Windrush campaign FULL LENGTH VERSION “I was lost and despondent, not knowing where to go,” says Robbie.* “Feeling really, really low.” Robbie arrived in England from the Caribbean in 1958 when he was four years old. …

Copy written for Citizens Advice — Winter Hardship Fund FULL LENGTH VERSION “I felt like I’d hit a brick wall and wasn’t really sure which way to turn,” says Suzanne.* When her parents refused to let them stay in their house any longer, Suzanne and her new baby were made…

Copy written for Citizens Advice — Help with PIP “I felt completely overwhelmed,” says Anne*, “full of apprehension.” Anne is an older woman with a serious health condition. When it came to renew her longstanding PIP claim she simply couldn’t face the application form. …

Copy written for Citizens Advice — Winter Hardship Fund “I was feeling pretty low,” says David, “there was a hell of a lot of family pressure and I was depressed.” Unable to pay their bills, David and Maggie* were forced to watch their children go cold and hungry. David and…